Are you accepting new patients?

Yes we do accept and look forward to seeing new patients. We also really appreciate and are honored when our current patients refer their friends and family members to our clinic.

Do I need a doctor’s referral to come to Physiotherapy?

No, a referral from your doctor is not required to receive Physiotherapy. However, WCB and ICBC claims and some private insurance companies require a doctors referral before providing extended coverage. So it is best to check your personal plan.

My doctor gave me a referral to another Physiotherapy clinic but I would rather come to your clinic. Can I choose what clinic I would like to go to?

Yes. Even though your doctor has suggested another clinic you may attend a Physiotherapy Clinic of your choice. However we do like to contact your physician and communicate that you are attending our clinic.

How do I make an appointment for Physiotherapy?

1. Use our online form.
2. Phone us at 604-437-1515. Leave a message if necessary and we will return your call.
3. Come in, check us out, and make an appointment at our front desk.
4. Send us an email to appointments@totaltherapy.ca

How quickly will I be seen?

Appointments can normally be made for the following day.

What are your office hours?

Monday thru Friday – 7:00 a.m. to 6:00 p.m.
Saturday – 9:00 a.m. to 4:00p.m.

How long is the average Physiotherapy session?

Typically each treatment session can range from 30-60 minutes, depending upon the injury. Please arrive 15 minutes early on your first appointment to fill out personal information forms.

Do I need to bring anything to my appointment?

  • Doctor’s referral (if you have one)
  • Personal Health Number (Care card)
  • ICBC Patients – Dr. Referral, claim #, case manager’s name and number
  • WCB Patients – Dr. Referral, claim #, case manager’s name and number

Shorts – Recommended if you are being treated for a back, hip, upper leg, or knee problem. We also have lovely gowns for your convenience.

Shoes & orthotics – If you have a lower extremity injury related to a sport it may be helpful for you to bring whatever shoes (including orthotics) you use to participate in that sport.

Will my extended benefits cover Physiotherapy?

Most benefits packages will cover Physiotherapy treatments. The extent of coverage varies with each individual policy. Please check with your insurance provider.

Does MSP cover my Physiotherapy?

Medical Services Plan will cover 10 visits per year for individuals with premium assistance. Please call us to check whether you are eligible for MSP coverage.

What is the cost of your Physiotherapy treatments?

  • Private Initial/Subsequent Visit – $70.00
  • Private Extended Visit – $95.00
  • Private One-on-One (60 min) – $125.00
  • ICBC – $35.00
  • MSP – $25.00
  • WCB – No additional fee

What is your method of payment?

We accept cash, debit, or cheques.